Contact Whisperly

By email, at [email protected]. There’s no contact form and no phone line; one inbox handles everything, from a coin purchase that didn’t arrive to a question about your data. Write in English if you can, and send it from an address you check, because that’s where the reply goes.

Before you write, it’s worth a minute with the checks below. Many problems, especially with microphones, are settings on your own device that you can fix faster than an email can travel.

The more specific you are, the fewer emails it takes to sort out. These details help most:

Most problems fall into three groups. Each one has a quick check that solves it more often than not.

First check the balance in the wallet; it can take a moment to update after a purchase. If it still looks wrong, email the support address with the date, the amount, how you paid and the receipt. Payments go through payment providers, so your card details are never needed in the email and you shouldn’t send them.

What coins are for, and how they fit with free matches, is explained on the coins and VIP page.

To report someone, open their profile and choose Report; it works during a chat and after it. Blocking is in the same menu. Habits that help you avoid trouble in the first place are on the safety tips page.

To see, correct or delete the information Whisperly holds about you, email the support address and say which you’d like. The Privacy Policy describes what’s collected and why.

Quite a few questions that reach the inbox are already answered in the Whisperly FAQ, which takes a couple of minutes to skim. And if you just wanted to see who’s around tonight, go back to Whisperly and start a match.